Return Policy
After consumers shop in this mall, we will arrange warehouse delivery for you as soon as possible. Due to the large number of orders, delivery may be delayed.
After-sale notice
1. Provide [return, not exchange] service: no exchange service, only return; the effective period of return is 7 days after delivery (including the day of delivery), and the application will not be accepted if it expires.
2. For return requirements, please contact the customer service staff to inform you of the reason for the return and save the relevant information such as photos.
3. Personal factors return (ex. size mismatch, dislike, etc.), you need to apply for return and wait for pick-up, and bear the international shipping fee for returning the overseas seller and the return processing fee for Selesaday, totaling 350 yuan.
4. If the total amount after the return of the goods does not meet the original free shipping threshold discount standard due to personal factors, the shipping fee will be deducted when refunding.
5. If the reason for the return is a defect or a wrong delivery, please fill in the reason and attach a photo of the defect in the return application, and the customer service staff will assist you in returning the product.
6. The thread, the buttonhole is not opened, the slightly off-line, the size difference is within 3cm, and the color difference of the screen is within the acceptable range in the international inspection. It is not a defect and will not be returned.
7. If you receive a defective product, please click "Contact Us" at the bottom of the page to contact the editor.
※ Products not accepted for return: In order to avoid personal hygiene problems, products such as underwear, underwear, swimsuits, underwear, under water, cut labels, worn soles, earrings, cups and dishes, etc. will not be returned.
※ Definition of defective goods: damaged, large-scale dirty, undisputed serious appearance problems.
※ Definition of non-defective products: size incompatibility, dislike, personal feeling problems, small stains, screen color difference, slight off-line, hook needle, button not sewn tightly, no buttonhole, thread end, size difference within plus or minus 2cm is not a defect .
8. If you frequently return goods or reject it (the store will judge it by itself), return the unpacked intimate clothing multiple times, or return the package incomplete, it will be included in the store blacklist and the store has the right to no longer serve you.
Return instructions:
● Please contact the store customer service through the website message/order message/email
Format of application return content:
① Order number
② Reason for return
③ Save photos
④ Return quantity & name
⑤ Pick-up address/phone number
● Refund method:
A: Redemption of shopping gold (about 1-3 days, full refund after deducting the pickup processing fee) Please log in to the member account when purchasing, and the amount will be deducted at the checkout. There is no upper limit, and the period does not conflict with various discounts or free shipping activities. , The unused points are automatically released, but if the order is cancelled, the shopping money will disappear, and the refund that has been converted to shopping money cannot be transferred to other methods again. Please use it with caution.
B: Refund of remittance (about 5-7 working days after returning the returned goods), please provide the refund bank account name (in Chinese), bank name and branch name, and bank account number.
●You need to pay a total of NT$350 for international shipping and handling fees when picking up your parcel.
●Please keep the original package intact when returning the goods.
● Under normal circumstances, we will arrange pickup within 5-10 working days, and the refund will be received within 5-7 working days after the goods are received.
